Family Welcome and Orientation

We are grateful you have entrusted us with the care of your loved one’s recovery and want to assure you that we are committed to making this experience one of support, healing, and connection for your loved one as well as for you. We at RCA appreciate the importance of family engagement and support and as such have created several ways for you to remain involved while we adhere to the guidelines of ensuring safety due to COVID 19.

My name is Trish Caldwell, and I am the Director of Family Services at RCA. I am at RCA to answer any and all questions families and loved ones have, whether your loved one is currently receiving treatment at RCA, is considering treatment at RCA, or is an alumni. I am here provide you education, support and the peace of mind to allow yourself to begin to heal. You can learn more about my background and experience below.

First, a brief RCA Welcome video for those of you with loved ones who will soon come to RCA or has recently come to RCA for treatment. This video will help you understand the process of admission, help you understand what the first few days at RCA will look like for your loved one, and highlight some of the family programs we have to offer here at RCA.

Next, a video on RCA’s Family Orientation. All family members who wish to visit your loved one in treatment must watch the orientation video as well as attend one of the webinars. To ensure that we are providing you the tools necessary to help support you and your loved one’s journey to recovery, this video will provide you with important information on RCA’s treatment philosophy, what a day entails for your loved one, and explores the many ways your role as family members is critical to the recovery process.

Additionally, here are a few commonly asked questions you may be wondering that we can answer for you.

Education is such a key component of the recovery process; that’s why I have created weekly live webinars, events, and more on topics to address the unique needs of families impacted by addiction

These webinars and events are opportunities for you to learn valuable information in the safety of your own home. Additionally, these live webinars will be an opportunity for you to ask any questions you might have for me. Learn more about the dates of our upcoming webinars.

Your Input Helps

Family support and participation is associated with increased success in treatment and lasting recovery.

Please complete RCA’s family questionnaire to assist us with creating the best treatment plan possible for your loved one.

Family Services Email Subscription

Family Programming Curriculum: The 4 Pillars

Our Family Programming includes individual and group counseling, family therapy, and educational seminars designed to help you and your family heal together. Our curriculum incorporates the 4 pillars for both families and our patients:

CONNECTION: Addiction is a disease that wants you and your family to isolate from one another. Addiction causes the person to pull away from everyone, while families push their loved one away.

What can you do? Set up safe boundaries to keep your family close while everyone works through the recovery process. Ask yourself, either as a family member or person struggling with addiction:

  • How can I stay connected even when I need to create my own safe space?
  • How can I stay connected but also say, this is what I need from you?

We help you figure out these answers through connection. When you’re connected to someone, you end up seeing their side. We identify the support needed, while recognizing that both the family and the patient need their own kind of support.

HEALING: Families often blame themselves for their loved one’s disease, while the person struggling with addiction blames themselves. As a response, everyone is angry with everyone. Parents have shame from not saying something sooner or raising their son/daughter a different way. The loved one feels shame for not being able to beat this disease.

Part of healing is recognizing the humility behind the disease of addiction. If you can understand this is a disease, it takes away the stigma, the guilt, and the shame, and replaces it with empathy. Once you do this, your loved one will know you’re there for them and how much you love them. Patients need their families to understand the disease because they’ve carried so much shame for having it.

KNOWLEDGE: Understanding the behaviors of addiction and the impact they have is key, because education is everything. When you know better, you do better. Education gets rid of anger. We’re trying to teach this, because often, even if the person has some buy-in, they don’t fully accept, understand, or acknowledge that addiction is a disease.

When families and support systems are involved and understand addiction being a disease, it allows the patients to stop focusing on blaming themselves and instead focus on reaching long-term recovery.

HOPE: You can be angry and still have hope that things will change or get better, hope is the beginning of recovery. The disease wants you to let go of hope, but we can’t let that happen. A patient has to have hope to get to recovery.

It’s the most important piece of having families together – none of us can get through life alone. As a family member or patient, you can be scared but still believe there’s hope. Families try to find hope by disconnecting from their loved one, while the loved one tries to isolate himself to find hope, but you can find hope here together.

Family Services Director: Trish Caldwell

During her career, Trish has held a variety of clinical and leadership roles. She is currently the Corporate Director of Family Services of Recovery Centers of America, which has sites in NJ, PA, MA and MD, and provides services to adults seeking treatment for substance use disorders. Additionally, she is a member of the NOPE task force, Partners for Success Coalition and she holds a private practice specializing in adolescents and young adults who have been diagnosed with ADHD or Trauma.

Trish is a licensed clinician, marriage and family therapist and is certified in both co-occurring disorders and substance use, she specializes in ADHD, Opioid Use in young adults, Trauma informed care, Developmental trauma, Trauma and Substance Use disorders, Trauma and the Family System, Family Engagement, and Substance use for today’s teens. Trish has been a therapist for over 25 years and has worked extensively with families and patients with co-occurring behavioral health and substance use disorders in various settings. An adjunct professor at Jefferson University and a trauma trainer for Lakeside Global Institute, she created the first Young Offenders Treatment Program in Delaware County for first time offenders with drug charges.

If you have any questions, you can email Trish Caldwell at

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