Welcome to Recovery Centers of America’s Telehealth

Welcome to Recovery Centers of America’s Telehealth

As a way to combat COVID-19 and continue delivering evidence-based treatment, Recovery Centers of America’s Outpatient services have moved to telehealth services. Whether you’re completely new to Outpatient or you’ve utilized it before, you likely have a few questions on how this process works. Here’s what you can expect.

Telehealth RCA is literally the next best thing to being there.  Just today, I was lifted from a very scary place because I was able to access my therapist.  Thank you for making Telehealth available to us patients” – RCA Patient

What is Telehealth?

Telehealth is the use of technology (such as the phone or internet) to support and provide healthcare services when the medical or clinical provider are not in the same physical room. RCA utilizes both traditional phone and HIPAA secure video conferencing to provide telehealth services to our patients. RCA uses the videoconferencing tool WebEx to deliver telehealth services.

It helps give me structure. It works for me.” – RCA Patient

What are the benefits of Telehealth?

Wherever there is an internet connection, there is now the opportunity for medical professionals to treat patients. With today’s telehealth options, medical providers can further their reach to patients and remain consistent in their treatment, even during crisis times like a pandemic.

Other benefits include:

  • Accessibility and greater flexibility to outpatient treatment services, in lieu of in-person services.
  • Promotes a comfortable environment and aids in lessening anxiety.
  • Efficient use of time and reduced wait times.

Can I use my phone for Webex?

Webex will run on:

  • Android mobile or tablet
  • IOS Apple iPhone and iPad with current OS
  • Android mobile or tablet
  • IOS Apple iPhone and iPad with current OS
  • Microsoft PC running Internet Explorer Version 8 and 9; Google Chrome latest version; or Firefox latest version
  • MAC running latest operating system and same version Safari browser; Google Chrome latest version; or Firefox latest version

In order to utilize video conferencing, you will need to connect from a device with a camera and a microphone. If you can’t connect via video for a group session, you can always dial in via the telephone. However, video is always the preference.

In the beginning it (Telehealth) was hard to get used to but knowing what I am getting out of it is encouraging and makes it easier to get on. Now I look forward to it every day. I know I need to be accountable and it reminds me that I am not alone” – RCA Patient

Will my insurance cover Telehealth?

Many insurance providers cover telehealth options. Please call our Mission Center to discuss your specific coverage and potential co-pays or deductibles.

Can I use RCA Telehealth if I have never been to an RCA physical facility?

Yes. Whether this is your first time at an RCA facility or not, you are able to utilize RCA’s telehealth services. Start by calling RCA at 1-800-RECOVERY, where our Treatment Advisors will go through a quick intake process and schedule an assessment so you can get started with the benefits of telehealth.

What do I need to get started?

Reach out to RCA at 1-800-RECOVERY. Our Treatment Advisors will verify your insurance, answer any questions you may have, and get you set up for our outpatient services via telehealth. You will need to have the ability to connect to Webex via an internet web browser or the Webex application downloaded on a smartphone. Additionally, RCA will need to have your email address on file in order to send you an invitation to join family sessions or visitation meetings.

How does Telehealth work?

You will be sent a Webex meeting invite via email for all scheduled sessions. This will be generated by either your therapist (for outpatient sessions and inpatient family sessions) or the facility’s centralized scheduler for visitation. Here is a link to a short Webex training video on YouTube: https://www.youtube.com/watch?v=ru85544RveA.

Please note: the video recommends connecting to the meeting with your computer’s audio. RCA is strongly recommending you use the phone-in option for audio. If you do choose computer audio, headphones are needed to prevent audio reverbs and echoes.

Recovery Center of America has made my life so much more manageable. After changing to telehealth I was a little worried it would not be as effective. While it is different it is definitely helping me cope with so many of my issues. I thank everyone for all their help and RCA is amazing.” – RCA Patient

Connecting to WebEx using a computer or tablet and your cell phone (for audio)

  1. You will receive an email invitation to a meeting. Click ‘Join meeting’ to enter the web meeting. Dial the number below to join by phone allowing you to hear and speak during the meeting. Use the Meeting number (access code) displayed on your emailed invitation. This number is unique to each meeting. Please press # indicating you do not have an Attendee ID number. Do not connect to audio on your computer.
  2. Click the video icon to turn on your webcam so the host can see you. Select “Don’t connect to audio” as noted above since you will be connected via phone.
  3. Once in the meeting, you will see the person or group that you are meeting with.
  4. While in the meeting you can open a chat window. Hover your mouse in the bottom of the meeting window and a row of icons will appear. Click the chat icon to open a chat window.
  5. Enter your question and hit enter key.
  6. Your question will appear in the upper portion of the dialog.
  7. To exit a meeting: You can click File in far left and select leave Meeting. Or you can click the X-out button on the far-right and select Leave Meeting.

How to join and participate using a Smart Phone device:

  1. Tap the WebEx icon on the phone
  2. Tap Join Meeting to enter the meeting
  3. Enter the Meeting Number provided at the top. Then enter name and email. Tap JOIN in upper right when finished.
  4. Please choose an audio option at the bottom. (Either connect via internet or by phone call.) Tap NEXT to enter.
  5. By default, the microphone and camera are turned off. Click the orange circles to enable them. Tap JOIN to enter the meeting.
  6. You will now be viewing the host’s screen. When ready to leave, click the red X at the bottom right. Then, tap LEAVE MEETING to exit the meeting.

It (Telehealth) provides flexibility for me. It gives me no excuse not to attend group and we get more consistencies with people attending and participating. I wish telehealth will be a part of treatment and mixed in with in person sessions.” – RCA Patient

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