Welcome to Recovery Centers of America’s Telehealth

Welcome to Recovery Centers of America’s Telehealth

As a way to combat COVID-19 and continue delivering evidence-based treatment, Recovery Centers of America’s Outpatient services have moved to telehealth services. Whether you’re completely new to Outpatient treatment or you’ve utilized it before, you likely have a few questions on how this process works. Here’s what you can expect.

Telehealth RCA is literally the next best thing to being there. Just today, I was lifted from a very scary place because I was able to access my therapist.  Thank you for making Telehealth available to us patients,” – RCA Patient

In the beginning it (Telehealth) was hard to get used to but knowing what I am getting out of it is encouraging and makes it easier to get on. Now I look forward to it every day. I know I need to be accountable and it reminds me that I am not alone.” – RCA Patient

What is Telehealth?
What are the benefits of Telehealth?
Can I use my phone for Webex?
Will my insurance cover Telehealth? Is it the same cost as in-person outpatient services?
Can I use RCA Telehealth if I have never been to an RCA physical facility?
How do I get started and what do I need?
How does Telehealth work?
What Outpatient treatment services are offered?

What is Telehealth?

Telehealth is the use of technology (such as the phone or internet) to support and provide healthcare services when the medical or clinical provider are not in the same physical room. RCA utilizes both traditional phone and HIPAA secure video conferencing to provide telehealth services to our patients. RCA uses the videoconferencing tool WebEx to deliver telehealth services.

What are the benefits of Telehealth?

Wherever there is an internet connection, there is now the opportunity for medical professionals to treat patients. With today’s telehealth options, medical providers can further their reach to patients and remain consistent in their treatment, even during crisis times like a pandemic.

Other benefits include:

  • Accessibility and greater flexibility to outpatient treatment services, in lieu of in-person services.
  • Promotes a comfortable environment and aids in lessening anxiety.
  • Efficient use of time and reduced wait times.

Read more about the importance of telehealth in this white paper written by RCA’s Chief Science Officer Dr. Deni Carise.

Can I use my phone for Webex?

Webex will run on:

  • Android mobile or tablet
  • IOS Apple iPhone and iPad with current OS
  • Android mobile or tablet
  • IOS Apple iPhone and iPad with current OS
  • Microsoft PC running Internet Explorer Version 8 and 9; Google Chrome latest version; or Firefox latest version
  • MAC running latest operating system and same version Safari browser; Google Chrome latest version; or Firefox latest version

In order to utilize video conferencing, you will need to connect from a device with a camera and a microphone. If you can’t connect via video for a group session, you can always dial in via the telephone. However, video is always the preference.

Will my insurance cover Telehealth? Is it the same cost as in-person outpatient services?

Many insurance providers cover telehealth options, and a majority of insurance companies have allowed us to add telemedicine to existing agreements, so the cost should be the same.  Please call our Admissions Department to discuss your specific coverage and potential co-pays or deductibles.

Can I use RCA Telehealth if I have never been to an RCA physical facility?

Yes. Whether this is your first time at an RCA facility or not, you are able to utilize RCA’s telehealth services. Start by calling RCA at 1-800-RECOVERY, where our Treatment Advisors will go through a quick intake process and schedule an assessment so you can get started with the benefits of telehealth.

How do I get started and what do I need?

Reach out to RCA at 1-800-RECOVERY. Our Treatment Advisors will verify your insurance, answer any questions you may have, and get you set up for our outpatient services via telehealth. You will need to have the ability to connect to Webex via an internet web browser or the Webex application downloaded on a smartphone. Additionally, RCA will need to have your email address on file in order to send you an invitation to join family sessions or visitation meetings.

How does Telehealth work?

You will be sent a Webex meeting invite via email for all scheduled sessions. This will be generated by either your therapist (for outpatient sessions and inpatient family sessions) or the facility’s centralized scheduler for visitation. Here is a link to a short Webex training video on YouTube: https://www.youtube.com/watch?v=ru85544RveA.

Please note: the video recommends connecting to the meeting with your computer’s audio. RCA is strongly recommending you use the phone-in option for audio. If you do choose computer audio, headphones are needed to prevent audio reverbs and echoes.

What Outpatient treatment services are offered?

After you’ve completed a phone assessment with one of our team members, your clinical team will come up with an individualized plan for your treatment. Just like our brick and mortar Outpatient services*, you will have the option of Partial Hospitalization Program (PHP) (also called Day Treatment in Massachusetts), Intensive Outpatient Services (IOP) or Partial Day Treatment, and General Outpatient Services (GOP).

Here’s a quick breakdown of how your day will look with each option:

  • PHP: Virtual individual, group, and family therapy sessions for interactive support, 6 hours per day every day. Experienced clinicians will provide state-of-the-art techniques and alternative therapies for applying newly learned principles to life in recovery
  • IOP: Virtual individual, group, and family therapy sessions 3 hours 3 times per week to reinforce already-learned recovery concepts.
  • GOP: Virtual weekly individual, group, and family therapy at a frequency determined by your primary therapist as you begin to get ready to enter the next phase of recovery in your post-treatment life.

All of RCA’s Outpatient Services are now provided via telehealth. Read more in-depth about each service available.

*Please note: Available Outpatient services vary depending on the RCA facility.

Recovery Center of America has made my life so much more manageable. After changing to telehealth I was a little worried it would not be as effective. While it is different it is definitely helping me cope with so many of my issues. I thank everyone for all their help and RCA is amazing.” – RCA Patient

Questions about starting treatment?

Get confidential help 24/7. Call 1-800-RECOVERY or complete the form below.

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