St Charles Inpatient Team

Karen Wolownik Albert

Chief Executive Officer

Karen Wolownik Albert, LCSW joins RCA with over 20 years of experience in progressive behavioral health leadership. As a frequent public speaker and advisor regarding local, state, and federal behavioral health issues and initiatives, she is also a subject matter expert on in substance use issues and treatment, juvenile justice and child welfare, therapeutic intervention, and case management.

Karen was the recipient of the 2018 Dr. C. Vincent Bakeman Memorial Award presented by the Illinois Association for Behavioral Health for her work in connecting patients to treatment and improving the system of care for persons struggling with Substance Use Disorder. Karen serves on the Board of Directors of the Lake County Opioid Initiative and Live4Lali.  She worked on the core team of Task Force members in the development and launch of the nationally recognized A Way Out Program, a law enforcement deflection program for persons seeking Substance Use Disorder treatment. 

She looks forward to expanding treatment option in Illinois and continuing RCA’s mission of saving one million lives, one neighborhood at a time.

Dr. Stephen Holtsford

Medical Director

Bridget Martinez

Director of Admissions & UR

I began my career in the health care insurance industry 13 years ago as an access specialist at a level one trauma facility in the Chicago Land Area. From there, I obtained my Master’s Degree in Clinical Psychology at Benedictine University in 2012 and have worked as a Utilization review coordinator, crisis admission counselor, clinical therapist, and care advisor. I have a vast knowledge in Medicaid, Medicare and commercial insurance policies. I am passionate about advocating for my patients and believe that everyone should be afforded the opportunity of recovery.

Mark Zissman

Clinical Director

Dr. Mark Zissman is a licensed clinical psychologist and joined Recovery Centers of America at St. Charles in August of 2020. Dr. Zissman has over 10 years of experience working in various clinical and leadership positions in the field of addictions, in both inpatient and outpatient settings. He received his Bachelor’s Degree in Psychology from Northern Illinois University, and completed his graduate training at Adler University, where he earned a Master’s Degree in Counseling and a Doctorate in Clinical Psychology. Dr. Zissman’s professional interests include the treatment of co-occurring disorders, as well as the integration of evidence-based treatment and recovery practices. He feels particularly passionate about helping individuals discover their own unique motivations for creating lasting change.  

Norman Golliday

RSS Supervisor

Norman G. Golliday MSCJ, BS, SAC-IT, CADC, MHP

Hi, my name is Norman G. Golliday, I have extensive experience working in residential treatment settings dating back to 2002, I am a certified substance abuse counselor for the states of Illinois and Wisconsin, I hold a Bachelors and Master’s degree in Criminal justice. I have worked as a member on numerous treatment teams and in every modality of substances abuse treatment to include Residential, IOP, OP and MAT which has afforded me the opportunity to learn many techniques directed at working with and managing not only patient populations but managing and supervising staff as well. I look forward to bringing my expertise and leadership capabilities to the RCA faculty for the benefit of the patients and the leadership team of RCA.

Steffanie Meeks

Director of Nursing

Steffanie Meeks, FNP-C as Director of Nursing at RCA at St. Charles, Steffanie brings a diverse background in health promotion, disease prevention and management, mental health, addiction, and health education. Her licenses and certifications include AANP Certified Family Nurse Practitioner, Illinois Registered Nurse, Illinois Professional Educator License, DEA License and Buprenorphine Waiver. With nearly a decade of experience in the nursing and medical field, Steffanie looks forward to treating patients suffering from addiction, co-occurring disorders, and mental illness. “Watching patients come into treatment broken and hopeless versus when they leave after 30 days, it’s astonishing. They have the light of hope back in their eyes. They’re brought back to life, and I’m honored to be a part of that process.”

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