RCA Career Growth Examples

We hold ourselves accountable to our values. One of those values is that every RCA employee has the opportunity to develop and advance. At RCA you can start on the housekeeping team and work to become a Recovery Support Specialist. You can start as an Admissions Coordinator and work your way up to become an Executive Director. But it doesn’t stop there, because we don’t believe in limitations. Your path is up to you, and we think our employees’ experiences speak for themselves. Check out some of our examples here:

Dylan Gasser:
Receptionist
> Driver > RSS > Admissions Coordinator >
Financial Counselor > Interim Director of Admissions

In December 2019, I accepted a part-time Receptionist position with RCA at Raritan Bay. My twin brother, Justin, was also one of the first Recovery Support Specialists hired there. I did not know what I wanted my future to be, but my brother kept pushing me to take the chance at an amazing place to work. As it turned out, it was one of the best decisions I have ever made.

Starting as a receptionist, I was the first person to make each patient feel welcomed and comfortable. Shortly after, I became a part-time Driver. As a Driver, I needed to create a positive impact both on the patient and their family. Soon after, I was then given the opportunity to fill in as a Recovery Support Specialist where I engaged with patients and facilitated groups. A few months later, I was promoted to Admissions Coordinator. This role presented me the opportunity to get to know each patient, hear their stories and speak with their families and loved ones. A great admissions experience could make or break a patient’s recovery and their attitude towards Recovery Centers of America.

While working as an Admissions Coordinator, I simultaneously fulfilled the role of a Financial Counselor where I assisted patients with FMLA and short-term disability; an essential role to ease patient’s worries and lead to a successful recovery.

I will never take for granted what I have learned in all these positions. Having these experiences allowed me to gain the promotion of Interim Director of Admissions. In this position, I can make treatment accessible and assist patients in their admission process. One of the great rewards of this role is having the opportunity to work with each patient to achieve long-term recovery. I am beyond grateful for having such a fulfilling career in the RCA family.

Working at RCA has also encouraged me to want to achieve more in life and I will be starting on my Master’s Degree within the next few months!

Anthony Hatton:
UR Coordinator
> UR Manager > Director of Utilization Review > Director of UR and CSS Program Services > Director of Admissions and UR

I attended a job fair at RCA Westminster in 2017 with no idea what position I wanted or would be qualified for. Fortunately, Katie Sullivan was the first person I met and she pointed me in the direction of Utilization Review. From the first day I started in that role and still today my mindset has been to learn as much as possible from those around me. From our leadership team, nurses, clinical teams, medical team, drivers, RSS, and so on, the different perspectives and ranges of knowledge about substance use disorders and treatment is astounding. This has been and still is the most useful resource in my professional growth with RCA – the people I get to learn from on a daily basis.

In 2018 I was given the opportunity to join the leadership team here at RCA Westminster. There have been a few different departments I have managed, from utilization review, transportation, the CSS program, and now admissions, utilization, and transportation together. The common theme regardless of the department is the dedication and selflessness of the staff in those departments. We are constantly presented with different challenges and everyone rises to the occasion so that the company mission, to save 1 Million lives, continues to be carried out to the best of our ability.

Deciding to make a career change and join RCA has proven to be a life-changing decision. This is the only job I have ever had where the saying “it’s not work if you love what you do” is applicable. The staff at RCA and the patients we serve make every day fun and exciting. I can only hope that my passion and leadership has helped our staff in their professional and personal growth, and helped our patients move closer to achieving recovery.

Audra Franchini:
Healthcare Writer
> Communications Manager

Two and a half years ago, I applied at Recovery Centers of America, not realizing I would be offered a job that would redefine my entire career. As a writer, there are few times when your words can truly transform someone’s life. Suddenly, I was making a difference with my writing. My words were helping people suffering from addiction by letting them know compassionate treatment is right here. I was involved in so many different channels to get RCA’s life-saving message out there. It was thrilling, it was challenging, it was unlike anything I’ve ever experienced before. I loved every minute of it. I wanted to keep growing and I wanted to keep helping; I wanted to do even more – I just didn’t know what next steps to take.

But RCA did. They created the role of the Communications Manager for me, recognizing the strength in my words to our patients, their families, and our team members. Now, I’m still doing all the things I have loved from day one: getting our message out there, hearing from patients and their families, demolishing the stigma of addiction – but I’m getting new and exciting projects along the way. I love that I have a job that helps people. I’ve never had such a fulfilling career, and I am always looking forward to what the next day brings.

Chris Woods:
RSS
> Case Manager > Recovery Instructor > Business Development Officer

3 years ago, I had the pleasure to come onboard with Recovery Centers of America as a Recovery Support Specialist (RSS). As an RSS, I connected with individuals who were struggling much like I was at one point in my life. I was able to bond with patients and try my best to be an example of what recovery can look like. Even if a patient felt completely hopeless, I could relate to them. I could tell them and show them, I’ve been there, too. Here’s how I got through it. It’s the most inspiring, motivating job I’ve ever had.

As RCA grew, my team grew, too. Now, as a Treatment Advocate, I have the honor to go into our communities, to meet with individuals like myself and continue to break the stigma associated with substance use disorder. I engage with people or families who may be suffering from the disease of addiction and remind them that help is available and always one call away. It’s my job to let them know that when they call 1-800-RECOVERY, their phone call will be answered 24/7, 365 days a year, and that they aren’t alone; there’s hope, and a beautiful life is here for all of us.

Christy Eichinger:
RSS > Financial Counselor > Alumni Coordinator

In 2017, I accepted an offer as a Recovery Support Specialist at RCA’s new Devon location. This was my first experience working in the substance use treatment field – it has completely changed my life. I found my passion and purpose by helping patients navigate treatment while supporting the clinical team. As RCA at Devon continued to grow, I accepted the position of Financial Counselor in April 2018. It was an opportunity to work with patients one-on-one and alleviate some of the stressors, such as employment or finances, that prevent patients from being able to focus on treatment.

In April 2019, I accepted an amazing opportunity to be the first site-based Alumni Relations Coordinator. I am now assisting our patients and their families in their journey of recovery by offering support through their connection with the Alumni Association. It’s amazing to be a part of this association and hearing all the inspirational stories from our members. I am very grateful to RCA for the amazing opportunities I’ve been given. The rewards of this job, the support and comradery of everyone at this company to fulfill our mission to save 1,000,000 lives, and the friends I’ve made, are second to none!

Eli Naparstek:
Utilization Review Manager > Director of Admissions and Utilization Review > Executive Director at Danvers

I would say coming to RCA Danvers in 2016 was such an exciting time myself, I was looking for that next step in my career and was offered the opportunity to manage the UR department for a start up facility opening up 207 inpatient beds. I was able to learn all of the nuances of our program, payor requirements, and what was needed to help our patients get the care they needed to achieve long term recovery.

After a year with the company in that role I was given the opportunity merge my current position with the admissions role as the Director of Admissions and Utilization review. I was able to navigate and set up processes to make us efficient, and accessible to our patients who need treatment. One of the best parts of this role was getting opportunity to form our team which every day has me in awe of how many patients they are able to help when they need our help the most and treat every one of them with such empathy.

This year I was given the opportunity to become the Executive Director at RCA Danvers, under the tutelage of our CEO Laura Ames and the ability to continue to work with a great leadership team in a new role. Having come into this role during a global pandemic, RCA’s mission is evident as our staff have shown their dedication by coming to work every day and caring for our patients. Everyday is a new challenge and working on ways to improve never stops. I am excited for the future as we continue to grow at RCA Danvers and strive to achieve of our mission to save 1 million lives, by working with each individual that comes through our doors to achieve long term recovery.

I have loved the opportunity of being part of a growing company. I have been able to not only professionally develop but help our staff develop. Every day is meaningful as we continue to be help people struggling with addiction achieve long term recovery.

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